Company Policies

Shipping Policy:
We ship via UPS to physical street addresses only in the U.S, including Alaska and Hawaii. Orders ship Monday through Friday except in extreme heat conditions. If necessary, we will contact you to discuss any holds or delays.
UPS Shipping Options:
** UPS may be experiencing their own challenges due to COVID-19 and we encourage you to plan for possible delivery delays. Delivery estimates below DO NOT include possible delays.
  • UPS Ground (3-8 business days)
  • UPS 3 Day Select (3 business days - not available to Alaska or Hawaii)
  • UPS 2nd Day Air (2 business days)
Shipping Considerations for UPS:
  • Complete and correct address information is required to prevent any delays.
  • No deliveries to the following addresses: PO Boxes, APO or FPO Locations. Please call 703.343.0160 to discuss possible arrangements via USPS.
  • No Saturday or Sunday deliveries, unless otherwise decided by the delivering carrier.
Cancellation Policy:
For standard small orders, you may cancel any time prior to order processing.  For large or custom orders, you may be responsible for some or all of the costs associated with the cancellation.
Refund Policy:
If you are not satisfied with your order, please call 703.343.0160 to discuss.
Privacy Policy:
Betty Jane's Sweet takes every precaution to protect information you send to us over the Internet. When you submit sensitive information via the website, we protect your information both online and offline. We will not sell, share, or rent this information to others in ways different from what is disclosed in this statement. Our primary use of the information you provide us is for billing purposes and to fill your orders.